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Home > Products > Natural Marble Tiles > Versatile Tiles for Floor & Wall > 12x12 White and Gray 2 Colors Waterjet Polished Marble Tiles Set for Wall and Floor
  • Snow Mountain White and Carrara Gray waterjet polished marble tile pair showing two complementary linear stripe patterns.
  • Modern living room fireplace hearth inlaid with Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Luxury open living room with curved sofa and Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Contemporary sunlit kitchen with marble island and Snow Mountain White and Carrara Gray woven pattern floor tiles.
  • Luxury master bathroom floor paved with Snow Mountain White and Carrara Gray woven pattern waterjet marble tiles.
  • Luxury entryway wall clad in polished Snow Mountain White marble paired with Snow Mountain White Carrara Gray woven floor.
  • Formal dining room with brass chandelier and polished Snow Mountain White and Carrara Gray woven marble floor tiles.
  • Bespoke navy blue butler pantry floor tiled with Snow Mountain White and Carrara Gray woven geometric marble tiles.
  • Elegant residential hallway featuring polished Snow Mountain White and Carrara Gray woven waterjet marble floor tiles.
  • Modern foyer entryway featuring reflective Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Classic transitional living room with stone fireplace and Snow Mountain White and Carrara Gray woven marble flooring.
  • Executive home office study featuring dark built-in bookcases and Snow Mountain White Carrara Gray marble floor tiles.
  • Bespoke navy blue home bar and pantry area featuring Snow Mountain White and Carrara Gray woven waterjet marble flooring.
  • Close-up of stove backsplash clad in heat-resistant Snow Mountain White and Carrara Gray woven waterjet marble tile.
  • Architectural luxury bathroom with dual pedestal sinks and Snow Mountain White Carrara Gray woven marble floor tiles.
  • Spacious master suite bathroom floor paved in Snow Mountain White and Carrara Gray woven waterjet marble floor tile.
  • Modern powder room with Snow Mountain White matte oval vessel sink and Snow Mountain White Carrara Gray woven marble floor.
  • Polished Snow Mountain White and Carrara Gray woven marble floor tile in a bright gallery corridor with sconces.
  • Modern kitchen featuring matching Snow Mountain White and Carrara Gray woven marble tile on both floor and backsplash.
  • Grand entry foyer with wainscoting and polished Snow Mountain White Carrara Gray woven geometric marble floor tile.
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  • Snow Mountain White and Carrara Gray waterjet polished marble tile pair showing two complementary linear stripe patterns.
  • Modern living room fireplace hearth inlaid with Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Luxury open living room with curved sofa and Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Contemporary sunlit kitchen with marble island and Snow Mountain White and Carrara Gray woven pattern floor tiles.
  • Luxury master bathroom floor paved with Snow Mountain White and Carrara Gray woven pattern waterjet marble tiles.
  • Luxury entryway wall clad in polished Snow Mountain White marble paired with Snow Mountain White Carrara Gray woven floor.
  • Formal dining room with brass chandelier and polished Snow Mountain White and Carrara Gray woven marble floor tiles.
  • Bespoke navy blue butler pantry floor tiled with Snow Mountain White and Carrara Gray woven geometric marble tiles.
  • Elegant residential hallway featuring polished Snow Mountain White and Carrara Gray woven waterjet marble floor tiles.
  • Modern foyer entryway featuring reflective Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Classic transitional living room with stone fireplace and Snow Mountain White and Carrara Gray woven marble flooring.
  • Executive home office study featuring dark built-in bookcases and Snow Mountain White Carrara Gray marble floor tiles.
  • Bespoke navy blue home bar and pantry area featuring Snow Mountain White and Carrara Gray woven waterjet marble flooring.
  • Close-up of stove backsplash clad in heat-resistant Snow Mountain White and Carrara Gray woven waterjet marble tile.
  • Architectural luxury bathroom with dual pedestal sinks and Snow Mountain White Carrara Gray woven marble floor tiles.
  • Spacious master suite bathroom floor paved in Snow Mountain White and Carrara Gray woven waterjet marble floor tile.
  • Modern powder room with Snow Mountain White matte oval vessel sink and Snow Mountain White Carrara Gray woven marble floor.
  • Polished Snow Mountain White and Carrara Gray woven marble floor tile in a bright gallery corridor with sconces.
  • Modern kitchen featuring matching Snow Mountain White and Carrara Gray woven marble tile on both floor and backsplash.
  • Grand entry foyer with wainscoting and polished Snow Mountain White Carrara Gray woven geometric marble floor tile.

12"x12" Carrara Gray & Snow Mountain White Waterjet Marble Tile Set - Polished Woven Geometric Pattern

SKU: W1696P262345
Elevate your space with this premium 12"x12" waterjet marble tile set, featuring a seamless woven geometric pattern crafted from 100% natural Snow Mountain White and Carrara Gray marble. In stock at our USA warehouse with free shipping included, each box covers exactly 8 sq. ft. (8 pieces) and is protected by custom EPE foam for guaranteed damage-free delivery. Please note that authentic natural stone features beautiful, unpredictable variations in veining and tone. We strongly recommend ordering a 10%–15% overage to account for necessary on-site installation cuts and ensure a perfectly matched batch.
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  • Snow Mountain White and Carrara Gray waterjet polished marble tile pair showing two complementary linear stripe patterns.
  • Modern living room fireplace hearth inlaid with Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Luxury open living room with curved sofa and Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Contemporary sunlit kitchen with marble island and Snow Mountain White and Carrara Gray woven pattern floor tiles.
  • Luxury master bathroom floor paved with Snow Mountain White and Carrara Gray woven pattern waterjet marble tiles.
  • Luxury entryway wall clad in polished Snow Mountain White marble paired with Snow Mountain White Carrara Gray woven floor.
  • Formal dining room with brass chandelier and polished Snow Mountain White and Carrara Gray woven marble floor tiles.
  • Bespoke navy blue butler pantry floor tiled with Snow Mountain White and Carrara Gray woven geometric marble tiles.
  • Elegant residential hallway featuring polished Snow Mountain White and Carrara Gray woven waterjet marble floor tiles.
  • Modern foyer entryway featuring reflective Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Classic transitional living room with stone fireplace and Snow Mountain White and Carrara Gray woven marble flooring.
  • Executive home office study featuring dark built-in bookcases and Snow Mountain White Carrara Gray marble floor tiles.
  • Bespoke navy blue home bar and pantry area featuring Snow Mountain White and Carrara Gray woven waterjet marble flooring.
  • Close-up of stove backsplash clad in heat-resistant Snow Mountain White and Carrara Gray woven waterjet marble tile.
  • Architectural luxury bathroom with dual pedestal sinks and Snow Mountain White Carrara Gray woven marble floor tiles.
  • Spacious master suite bathroom floor paved in Snow Mountain White and Carrara Gray woven waterjet marble floor tile.
  • Modern powder room with Snow Mountain White matte oval vessel sink and Snow Mountain White Carrara Gray woven marble floor.
  • Polished Snow Mountain White and Carrara Gray woven marble floor tile in a bright gallery corridor with sconces.
  • Modern kitchen featuring matching Snow Mountain White and Carrara Gray woven marble tile on both floor and backsplash.
  • Grand entry foyer with wainscoting and polished Snow Mountain White Carrara Gray woven geometric marble floor tile.
  • Snow Mountain White and Carrara Gray waterjet polished marble tile pair showing two complementary linear stripe patterns.
  • Modern living room fireplace hearth inlaid with Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Luxury open living room with curved sofa and Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Contemporary sunlit kitchen with marble island and Snow Mountain White and Carrara Gray woven pattern floor tiles.
  • Luxury master bathroom floor paved with Snow Mountain White and Carrara Gray woven pattern waterjet marble tiles.
  • Luxury entryway wall clad in polished Snow Mountain White marble paired with Snow Mountain White Carrara Gray woven floor.
  • Formal dining room with brass chandelier and polished Snow Mountain White and Carrara Gray woven marble floor tiles.
  • Bespoke navy blue butler pantry floor tiled with Snow Mountain White and Carrara Gray woven geometric marble tiles.
  • Elegant residential hallway featuring polished Snow Mountain White and Carrara Gray woven waterjet marble floor tiles.
  • Modern foyer entryway featuring reflective Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Classic transitional living room with stone fireplace and Snow Mountain White and Carrara Gray woven marble flooring.
  • Executive home office study featuring dark built-in bookcases and Snow Mountain White Carrara Gray marble floor tiles.
  • Bespoke navy blue home bar and pantry area featuring Snow Mountain White and Carrara Gray woven waterjet marble flooring.
  • Close-up of stove backsplash clad in heat-resistant Snow Mountain White and Carrara Gray woven waterjet marble tile.
  • Architectural luxury bathroom with dual pedestal sinks and Snow Mountain White Carrara Gray woven marble floor tiles.
  • Spacious master suite bathroom floor paved in Snow Mountain White and Carrara Gray woven waterjet marble floor tile.
  • Modern powder room with Snow Mountain White matte oval vessel sink and Snow Mountain White Carrara Gray woven marble floor.
  • Polished Snow Mountain White and Carrara Gray woven marble floor tile in a bright gallery corridor with sconces.
  • Modern kitchen featuring matching Snow Mountain White and Carrara Gray woven marble tile on both floor and backsplash.
  • Grand entry foyer with wainscoting and polished Snow Mountain White Carrara Gray woven geometric marble floor tile.
1/1
  • Snow Mountain White and Carrara Gray waterjet polished marble tile pair showing two complementary linear stripe patterns.
  • Modern living room fireplace hearth inlaid with Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Luxury open living room with curved sofa and Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Contemporary sunlit kitchen with marble island and Snow Mountain White and Carrara Gray woven pattern floor tiles.
  • Luxury master bathroom floor paved with Snow Mountain White and Carrara Gray woven pattern waterjet marble tiles.
  • Luxury entryway wall clad in polished Snow Mountain White marble paired with Snow Mountain White Carrara Gray woven floor.
  • Formal dining room with brass chandelier and polished Snow Mountain White and Carrara Gray woven marble floor tiles.
  • Bespoke navy blue butler pantry floor tiled with Snow Mountain White and Carrara Gray woven geometric marble tiles.
  • Elegant residential hallway featuring polished Snow Mountain White and Carrara Gray woven waterjet marble floor tiles.
  • Modern foyer entryway featuring reflective Snow Mountain White and Carrara Gray woven geometric marble floor tiles.
  • Classic transitional living room with stone fireplace and Snow Mountain White and Carrara Gray woven marble flooring.
  • Executive home office study featuring dark built-in bookcases and Snow Mountain White Carrara Gray marble floor tiles.
  • Bespoke navy blue home bar and pantry area featuring Snow Mountain White and Carrara Gray woven waterjet marble flooring.
  • Close-up of stove backsplash clad in heat-resistant Snow Mountain White and Carrara Gray woven waterjet marble tile.
  • Architectural luxury bathroom with dual pedestal sinks and Snow Mountain White Carrara Gray woven marble floor tiles.
  • Spacious master suite bathroom floor paved in Snow Mountain White and Carrara Gray woven waterjet marble floor tile.
  • Modern powder room with Snow Mountain White matte oval vessel sink and Snow Mountain White Carrara Gray woven marble floor.
  • Polished Snow Mountain White and Carrara Gray woven marble floor tile in a bright gallery corridor with sconces.
  • Modern kitchen featuring matching Snow Mountain White and Carrara Gray woven marble tile on both floor and backsplash.
  • Grand entry foyer with wainscoting and polished Snow Mountain White Carrara Gray woven geometric marble floor tile.
Description

The Essence of Geometric Luxury

Transform your interior design with the precision and timeless beauty of Luxury Marble Craft's 12"x12" Snow Mountain White and Carrara Gray Waterjet Marble Tile Set. Crafted from 100% authentic natural stone, this dual-tone polished tile features an intricate woven pattern achieved through advanced waterjet technology. Perfectly suited for bespoke master bathrooms, grand foyers, and statement backsplashes, this elegant geometric collection delivers high-end architectural sophistication to the modern American home.

Technical Specifications

Material 100% Natural Marble
Stone Varieties Snow Mountain White & Carrara Gray
Dimensions 12" x 12" (30.5 cm x 30.5 cm)
Thickness Approx. 0.7" (18 mm)
Unit Weight Approx. 10 lbs per tile
Surface Finish High-Gloss Polished
Primary Applications Interior Floors, Wall Cladding, Backsplashes


Precise Dimensions for Flawless Installation

Dimension diagram for 12x12 inch waterjet marble tile showing 0.7-inch thickness and 10-pound unit weight specs.
Engineered with exacting standards, each piece in this A/B combination tile set measures 12 by 12 inches. The robust 0.7-inch (18 mm) thickness ensures superior structural durability for high-traffic residential flooring, while the substantial 10-pound weight per tile reflects the dense, premium quality of authentic quarry stone.


Coverage and Essential Overage Guidance

Outer box packaging specifications diagram showing 8 pieces per box covering 8 square feet with carton dimensions.
Our tiles are meticulously packed with 8 pieces per carton, yielding exactly 8 square feet of coverage per box. Because every installation requires on-site custom cutting to fit room perimeters, edges, and corners, industry professionals strongly recommend ordering a 10% to 15% overage. This critical buffer guarantees you have enough material to complete your project flawlessly without risking batch-to-batch color variations on later orders.


The Art of Waterjet Weaving & Natural Variation

Assembled woven basketweave geometric floor pattern created by alternating Snow Mountain White and Carrara Gray marble tiles.
Unlike traditional mesh-mounted mosaics, our precise waterjet cutting technology creates razor-sharp, seamless joints between the distinct marble blocks. As demonstrated in this flat layout, the alternating bands generate a mesmerizing optical basketweave effect. More importantly, this image highlights the breathtaking variation inherent to 100% natural marble. No two pieces are identical. You will observe dynamic shifts in the Carrara Gray veining—ranging from soft, cloudy mists to striking linear streaks—alongside subtle, unpredictable tonal shifts within the Snow Mountain White background. These organic variations are the true signature of earth-mined stone.


Behind the Scenes: Macro Dry-Lay Inspection

Top view of large quantity factory dry-lay inspection showing sorted Snow Mountain White and Carrara Gray marble tiles.
Quality control is deeply embedded in Luxury Marble Craft's production process. Before packaging, our artisans conduct expansive dry-lay inspections on the factory floor. This macro, top-down perspective reveals how the geometric pattern flows across a large surface area, ensuring that the dramatic grey veins and the pristine white backgrounds maintain a harmonious visual rhythm.

Micro-Level Alignment and Factual Quality

Factory quality inspection setup on green floor mat displaying aligned Snow Mountain White and Carrara Gray waterjet tiles.
During this rigorous layout phase, every intersecting edge is evaluated for alignment accuracy. Because this woven pattern relies on straight linear bands meeting at precise right angles, craftsmanship is paramount. However, when observing these close-up joints, you will also spot the beautiful inconsistency of natural stone. The distinct grey veining never perfectly matches across the seams simply because Mother Nature never repeats her artwork.

The Brilliant Polish and Our "Blind Box" Honesty

Factory perspective display of polished Snow Mountain White and Carrara Gray waterjet marble tiles on red inspection floor.
A premium polished finish is applied to maximize the stone's reflectivity, drawing natural light into your room and making interior spaces feel larger and far more inviting.

A Critical Note on Natural Expectations: Purchasing authentic marble is akin to opening a blind box. The factory photographs shown here are 100% unedited to provide the most transparent expectation possible. Inherent characteristics such as natural surface pores, hairline fissures, varying background hues, and entirely unpredictable veining are not defects; they are factual geological truths. If you demand absolute uniformity, are uncomfortable with this beautiful unpredictability, or cannot accept the natural flaws of real stone, we kindly advise you to purchase with caution.


Curating a Cohesive Boutique Bathroom

Powder room featuring Snow Mountain White polished wall tile, matte round vessel sink, and woven marble tile floor.
This dual-tone geometric floor serves as an extraordinary foundation for luxury bathroom styling. To replicate the serene, cohesive aesthetic seen in this inspired scene, consider pairing the woven floor with our 12x24 polished Snow Mountain White marble wall tiles to keep the vertical space bright and expansive. Complete the vanity setup with a matte Snow Mountain White round marble vessel sink, introducing a soft, organic contrast to the sharp geometric lines below.

Soft Curves Meet Architectural Lines

Bathroom with Snow Mountain White polished marble wall tiles, matte oval sink, and woven geometric marble floor tile.
For master suites that lean into modern elegance, the woven marble floor acts as a grounding stage for warm wood cabinetry and glowing pendant lights. The interaction between the structured floor pattern and the fluid, elongated silhouette of a matte Snow Mountain White oval marble vessel sink creates a striking visual balance that feels both customized and highly curated.

Layering Textures for Avant-Garde Drama

High-ceiling hallway with Carrara Gray fluted textured marble wall tiles and woven waterjet marble tile flooring.
For a truly distinctive or moody interior, contrast is everything. In this grand hallway scene, the lively white-and-gray woven floor meets a deeply tactile vertical surface. By incorporating our 12x24 Carrara Gray OL textured marble tiles on the wall, the space achieves a rich, multi-dimensional character that begs to be touched, proving that natural stone can feel both classic and cutting-edge.


Warm Tones for Cozy Environments

Factory dry-lay quality check of White and Gold polished waterjet marble tiles arranged in a horizontal stripe layout.
If your interior design palette leans toward warmer, earthier aesthetics, we also offer a stunning variation of this exact geometric pattern. Explore our Amber Gold and White natural marble waterjet tile set, which replaces the cool grays with rich, inviting golden beige veins.

For even more design versatility, including large-format cuts and intricate hexagonal shapes, we invite you to explore our complete waterjet marble tile collection to spark your next DIY home renovation inspiration.


Engineered for Safe Transit

Custom high-density foam packaging enclosures protecting Snow Mountain White and Carrara Gray marble tiles during shipping.
We understand that shipping heavy, fragile natural stone is a common concern for online buyers. That is why every box is dispatched from our USA Warehouse using custom-engineered, high-density EPE foam enclosures. This reinforced interior packaging isolates each heavy tile, absorbing transit shocks to guarantee a 100% damage-free arrival straight to your doorstep.


Care & Maintenance

Preserving the glossy radiance of your polished marble requires a gentle, consistent routine. For daily cleaning, use a soft microfiber dust mop and a pH-neutral stone cleaner. You must strictly avoid acidic solutions like vinegar, lemon juice, or abrasive bleach, as these will instantly etch the polished surface. Additionally, never use high-heat steam cleaners. We highly recommend applying a penetrating marble sealer before grouting, and reapplying periodically in high-traffic zones to maintain maximum stain resistance.


Frequently Asked Questions (FAQ)

Q: Do I need to seal this waterjet marble tile?
A: Yes. Because natural marble is porous, we strongly recommend applying a high-quality penetrating stone sealer prior to grouting, and reapplying every 6 to 12 months depending on the area's traffic and moisture exposure.

Q: Can I install this geometric marble tile on shower floors?
A: While this tile is highly durable and waterproof when sealed, the high-gloss polished finish can become slippery when wet. It is ideal for bathroom dry areas, shower walls, and niches, but a honed finish or a smaller mosaic format is generally recommended for shower floors to provide better slip resistance.

Q: How much overage should I order for my project?
A: Industry best practices dictate ordering an additional 10% to 15% above your actual square footage. This accounts for necessary cuts around perimeters and corners, ensuring you have enough material from a single, color-matched batch.

Q: Will my delivered tiles match the product pictures exactly?
A: No. As this is 100% natural earth-mined marble, the photos serve as a pattern reference rather than an exact blueprint. You should expect beautiful, unpredictable variations in veining intensity, background color, and natural stone characteristics.

Shipping & Delivery

At Luxury Marble Craft, we are committed to delivering your unique natural stone pieces safely and efficiently. Please review our shipping policy below to understand how we process and deliver your order.


1. Order Processing Time

We know you are eager to receive your items.

  • Processing: All orders are processed within 1-3 business days.
  • Cut-off Time: Orders placed after 12:00 PM (Noon) EST will be processed the next business day.
  • Note: Processing time does not include weekends or holidays.


2. Shipping Methods & Carriers

To ensure the safety of our heavy and fragile marble products, we utilize two premium shipping methods depending on the size of your order:

  • FedEx Ground: For standard parcels and lighter items.
  • LTL Freight (Less-Than-Truckload): For enhanced safety, products weighing 150 lbs or more will be shipped via specialized freight carriers.
  • US Fulfillment Network: Most orders ship from our primary fulfillment centers in California (CA) or Georgia (GA). As our product collection and inventory expand, we continue adding specialized warehouse locations across the United States. Regardless of which facility dispatches your order, estimated transit time remains consistently 3-7 business days.


3. Estimated Delivery Time

Delivery times vary based on your location and the shipping method.

  • Standard Delivery: Typically 3-7 business days after the order leaves our warehouse.
  • Please note: While we strive for punctuality, delivery times may be subject to unforeseen delays such as severe weather or carrier disruptions.


4. Tracking Your Order

Peace of mind is important. Once your order has shipped, you will immediately receive a Shipping Confirmation Email containing your tracking number. You can use this number to monitor your shipment's progress 24/7.


5. Warehouse Pick-Up Service

Need your order sooner for a tight renovation schedule? We offer local warehouse pick-up for customers who prefer to collect their items earlier than standard delivery timelines. Because our fulfillment centers are active industrial sites, all pick-ups require advance scheduling.

How to Arrange a Pick-Up:

  1. Contact Us Prior to Ordering: Email us at LMC@luxurymarblecraft.com with your delivery address and intended items. Our team will verify inventory at your nearest warehouse location and help you compare local pick-up drive time against our standard 3-7 business day delivery window so you can choose the fastest fulfillment option.
  2. Appointment Required: Pick-ups must be scheduled at least 2 business days in advance to ensure your order is safely pulled, inspected, and staged for loading.
  3. Pick-Up Hours: Monday – Friday, 11:00 AM – 3:00 PM EST (By appointment only).

Late Pick-Up Policy: To keep our warehouse operations running smoothly, timely arrival is essential. Please note that a $30 daily storage fee will apply for each day the order remains uncollected beyond the scheduled pick-up date.


6. Shipping Costs

We are pleased to offer complimentary standard shipping on all orders within the contiguous United States. No surprise fees—just exceptional natural marble delivered to your door.

Refund & Returns

At Luxury Marble Craft, we stand behind the quality and craftsmanship of our natural marble products. Please review our return and refund policy below for detailed instructions on damage claims, standard returns, and refund processing.


1. Damaged or Defective Items: Our "Arrive Safe" Guarantee

We pack our marble with extreme care using specialized protective packaging, but we understand that transit accidents can happen with heavy stone items.

  • The Guarantee: If your item arrives damaged or broken, we will provide a Full Refund or send a Free Replacement immediately at no additional cost to you.
  • How to Report: Please inspect your package upon delivery. If you notice any damage, contact us at LMC@luxurymarblecraft.com within 7 days of delivery.
  • Requirement: Please include clear photos of the damaged product and the outer packaging so our team can process your claim swiftly.


2. Standard Returns (Change of Mind & Natural Variations)

We want you to be completely satisfied with your purchase. If an item is not the right fit for your project, we accept standard returns under the conditions outlined below.

Important Note on Natural Stone Variations: Authenticity and material truth are fundamental at Luxury Marble Craft. All product imagery on our website represents real natural marble harvested from the earth. Natural stone inherently features unique veining patterns, subtle tonal shifts, natural pores, and individual character lines. No two pieces are identical. We encourage our customers to celebrate these natural characteristics as proof of genuine marble.

Classification: Return requests based on dissatisfaction with natural stone variations (such as specific veining preferences or shade differences) or general change of mind are classified as Standard Returns. If your project requires absolute uniformity, we kindly advise reviewing product specifications carefully prior to ordering.

Return Conditions & Process:

  • Eligibility: Returned items must be unused, in their original condition, and packed securely in their original packaging.
  • Return Shipping: The customer is responsible for return freight and shipping costs to our designated US fulfillment facility.
  • Restocking Fee: A 20% restocking fee will be deducted from your final refund. This fee covers the specialized labor required for unboxing, inspecting, and repackaging heavy natural stone products.
  • Step 1 (Authorization): Email us at LMC@luxurymarblecraft.com within 7 days of delivery to request a Return Authorization and the designated return address. Returns sent without prior authorization cannot be accepted.
  • Step 2 (Shipment): Ship the authorized return using a trackable shipping service.
  • Step 3 (Refund): Upon receipt and inspection at our warehouse, your refund will be issued minus the 20% restocking fee.


3. Refund Processing & Timelines

  • Inspection & Approval: Once your return arrives at our fulfillment center, our quality control team will inspect the item and send you an email notification confirming approval or rejection.
  • Processing Time: Upon approval, your refund will be credited back to your original payment method within 5-10 business days, depending on your card issuer or bank processing times.

Late or Missing Refunds: If you have not received your refund after 10 business days, please follow these steps:

  1. Re-check your bank account or payment provider balance.
  2. Contact your credit card company or bank, as processing times may vary before transactions officially post.
  3. If you have completed these steps and still have not received your refund, please reach out to us at LMC@luxurymarblecraft.com.


4. Non-Refundable Items & Exceptions

Please note that the following items and conditions are strictly exempt from refunds:

  • User-Caused Damage: Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Final Sale Items: Products explicitly marked as "Final Sale" or "Clearance" are non-refundable.

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