Cookies

Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. If you are located in a jurisdiction outside the European Economic Area, by using our Services, you accept the Terms and Conditions and accept our privacy practices described in this Policy.

We may modify this Policy at any time, without prior notice, and changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice if we make any material changes to how we collect, use, or disclose your Personal Information that impact your rights under this Policy.

1. Personal Information We Collect

We collect personal information when you use our Services, create an account with us, or submit personal information when requested on the Site. Personal information generally is any information that relates to you, identifies you personally, or could be used to identify you, such as your name, email address, phone number, address, and payment account number.

The types of personal information that we may collect about you include, but are not limited to:

• A. Information You Directly Provide: We collect personal information you give us when you place an order or contact us, including your first and last name, mailing address, email address, phone number, and payment information. You may also subscribe to receive updates regarding our natural marble collections and design insights.
• B. Project Specification Details: Voluntary details such as room dimensions, design preferences, and architectural requirements used to recommend appropriate tile quantities, vessel sink fittings, or custom stone furniture.
• C. Information You Post: Reviews, photos, or public feedback submitted to the Site.
• D. Live Chat Communications: Personal information shared with our support team via live chat tools.
• E. Automatically Collected Data: Device type, browser type, IP address, referral URLs, and standard web log details.

2. Cookies and Other Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to automatically collect information on our Services. These tracking technologies enable our system and technology partners to recognize your browser, remember your preferences, and analyze site usage patterns.

A. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for accessing secure areas, shopping cart functionality, and operating core site features. These cannot be disabled.
• Functional Cookies: Remember your choices (such as preferred currency or location settings) to provide enhanced features and personalized experiences.
• Performance and Analytics Cookies: Collect passive information about how visitors navigate the site to help us measure and optimize overall site performance.
• Advertising and Targeting Cookies: Used to deliver relevant advertisements and measure campaign effectiveness through our third-party advertising partners.

B. Managing Your Cookie Preferences

Most web browsers allow you to control cookie settings through their preferences. You can choose to accept, decline, or delete cookies at any time via your browser settings. For comprehensive guides on managing browser cookies, visit allaboutcookies.org or aboutads.info/choices.

3. How We Use Your Personal Information

We use your personal information strictly for legitimate business purposes, including:

• Fulfilling Orders: Processing payments, arranging white-glove or freight logistics, and sending order confirmations.
• Internal Optimization: Improving site performance, user experience, and product availability.
• Customer Support: Responding to inquiries, order status updates, and technical assistance.
• Security & Compliance: Preventing fraudulent transactions, verifying identities, and adhering to legal requirements.

4. Sharing Your Personal Information

We do not sell your personal information to non-affiliated third parties. We share your data only with trusted partners operating on our behalf:

• Corporate Organization: Shared within Xiamen Vitra Stone Co., Ltd. and its affiliated entities to execute operations.
• Service Providers: Freight carriers, payment gateways, and IT infrastructure providers bound by confidentiality agreements.
• Legal Obligations: Disclosed when required by court orders, search warrants, or applicable federal laws.

5. Security Precautions

We maintain physical, electronic, and procedural safeguards designed to protect your personal information. If you suspect any unauthorized access to your account data, please contact us immediately at lmc@luxurymarblecraft.com.

6. Your Rights & Retention

You have the right to access, correct, or delete the personal information we maintain. We retain order records only for as long as necessary to comply with legal, tax, and operational requirements.

7. Third-Party Links & Minors

Our Site may contain links to external third-party websites. We are not responsible for their privacy practices. Our Services are not intended for individuals under 18 years of age.

8. Notice for California Residents

Pursuant to the California Consumer Privacy Act (CCPA), California residents have specific privacy rights, including the Right to Know, Right to Delete, and Right Against Discrimination. To exercise these rights, please email us at lmc@luxurymarblecraft.com.

9. Notice for European Area Residents (GDPR)

Personal data collected from individuals in the EEA, UK, or Switzerland is controlled and processed by Xiamen Vitra Stone Co., Ltd. as the Data Controller in accordance with General Data Protection Regulation (GDPR) standards.

10. Contact Us

If you have questions regarding our privacy practices or cookie preferences, please reach out to us:

Xiamen Vitra Stone Co., Ltd.
Attn: Privacy Compliance Officer
Email: lmc@luxurymarblecraft.com
Address: Room 601, 6th Floor, Tower A Enjoy Center, No.6 Songyue Road, Siming District, Xiamen City, Fujian Province, China