Shipping & Delivery

At Luxury Marble Craft, we are committed to delivering your unique natural stone pieces safely and efficiently. Please review our shipping policy below to understand how we process and deliver your order.

1. Order Processing Time

We know you are eager to receive your items.

• Processing: All orders are processed within 1-3 business days.
• Cut-off Time: Orders placed after 12:00 PM (Noon) EST will be processed the next business day.
• Note: Processing time does not include weekends or holidays.

2. Shipping Methods & Carriers

To ensure the safety of our heavy and fragile marble products, we utilize two premium shipping methods depending on the size of your order:

• FedEx Ground: For standard parcels and lighter items.
• LTL Freight (Less-Than-Truckload): For enhanced safety, products weighing 150 lbs or more will be shipped via specialized freight carriers.
• US Fulfillment Network: Most orders ship from our primary fulfillment centers in California (CA) or Georgia (GA). As our product collection and inventory expand, we continue adding specialized warehouse locations across the United States. Regardless of which facility dispatches your order, estimated transit time remains consistently 3-7 business days.

3. Estimated Delivery Time

Delivery times vary based on your location and the shipping method.

• Standard Delivery: Typically 3-7 business days after the order leaves our warehouse.
• Please note: While we strive for punctuality, delivery times may be subject to unforeseen delays such as severe weather or carrier disruptions.

4. Tracking Your Order

Peace of mind is important. Once your order has shipped, you will immediately receive a Shipping Confirmation Email containing your tracking number. You can use this number to monitor your shipment's progress 24/7.

5. Warehouse Pick-Up Service

Need your order sooner for a tight renovation schedule? We offer local warehouse pick-up for customers who prefer to collect their items earlier than standard delivery timelines. Because our fulfillment centers are active industrial sites, all pick-ups require advance scheduling.

How to Arrange a Pick-Up:

1. Contact Us Prior to Ordering: Email us at LMC@luxurymarblecraft.com with your delivery address and intended items. Our team will verify inventory at your nearest warehouse location and help you compare local pick-up drive time against our standard 3-7 business day delivery window so you can choose the fastest fulfillment option.
2. Appointment Required: Pick-ups must be scheduled at least 2 business days in advance to ensure your order is safely pulled, inspected, and staged for loading.
3. Pick-Up Hours: Monday – Friday, 11:00 AM – 3:00 PM EST (By appointment only).

Late Pick-Up Policy: To keep our warehouse operations running smoothly, timely arrival is essential. Please note that a $30 daily storage fee will apply for each day the order remains uncollected beyond the scheduled pick-up date.

6. Shipping Costs

We are pleased to offer complimentary standard shipping on all orders within the contiguous United States. No surprise fees—just exceptional natural marble delivered to your door.