Shipping & Delivery

At Luxury Marble Craft, we are committed to delivering your unique natural stone pieces safely and efficiently. Please review our shipping policy below to understand how we process and deliver your order.

1. Order Processing Time
We know you are eager to receive your items.

• Processing: All orders are processed within 1-3 business days.

• Cut-off Time: Orders placed after 12:00 PM (Noon) EST will be processed the next business day.

• Note: Processing time does not include weekends or holidays.
  
  

2. Shipping Methods & Carriers
To ensure the safety of our heavy and fragile marble products, we utilize two premium shipping methods depending on the size of your order:

• FedEx Ground: For standard parcels and lighter items.

• LTL Freight (Less-Than-Truckload): For enhanced safety, products weighing 130 lbs or more will be shipped via specialized freight carriers.

• Warehouses: Your order will ship from our California (CA) or Georgia (GA) warehouse, depending on your location and stock availability.
  
  

3. Estimated Delivery Time
Delivery times vary based on your location and the shipping method.

• Standard Delivery: Typically 3-7 business days after the order leaves our warehouse.

• Please note: While we strive for punctuality, delivery times may be subject to unforeseen delays such as severe weather or carrier disruptions.
  
  

4. Tracking Your Order
Peace of mind is important. Once your order has shipped, you will immediately receive a Shipping Confirmation Email containing your tracking number. You can use this number to monitor your shipment's progress 24/7.

5. Warehouse Pick-Up Service
Prefer to pick up your order? We welcome you to visit our warehouses! Important: Because our warehouses are active industrial sites, we have strict safety and appointment protocols.

• How to Schedule:

  1. Before You Buy: To arrange a warehouse pickup and save on shipping, please contact us at LMC@luxurymarblecraft.com. We will promptly adjust your invoice.

  2. Appointment Required: Pick-ups must be scheduled at least 2 business days in advance. Please specify your preferred date when contacting us.

  3. Pick-Up Hours: Monday – Friday, 11:00 AM – 3:00 PM (By appointment only).

• Late Pick-Up Policy: To keep our warehouse operations running smoothly, timely arrival is essential. Please note that a $30 daily storage fee will apply for each day the order remains uncollected beyond the scheduled pick-up date.
  
  6. Shipping Costs
  We are pleased to offer complimentary standard shipping on all orders within the contiguous United States. No surprise fees—just exceptional natural marble delivered to your door.