Premium 12x24 Hyatt Gold Polished Marble Tile | 100% Natural Exclusive Stone for Floor & Wall

At Luxury Marble Craft, we are committed to delivering your unique natural stone pieces safely and efficiently. Please review our shipping policy below to understand how we process and deliver your order.

1. Order Processing Time
We know you are eager to receive your items.

• Processing: All orders are processed within 1-3 business days.

• Cut-off Time: Orders placed after 12:00 PM (Noon) EST will be processed the next business day.

• Note: Processing time does not include weekends or holidays.
  
  

2. Shipping Methods & Carriers
To ensure the safety of our heavy and fragile marble products, we utilize two premium shipping methods depending on the size of your order:

• FedEx Ground: For standard parcels and lighter items.

• LTL Freight (Less-Than-Truckload): For enhanced safety, products weighing 130 lbs or greater will be shipped via specialized freight carriers.

• Warehouses: Your order will ship from our California (CA) or Georgia (GA) warehouse, depending on your location and stock availability.
  
  

3. Estimated Delivery Time
Delivery times vary based on your location and the shipping method.

• Standard Delivery: Typically 3-7 business days after the order leaves our warehouse.

• Please note: While we strive for punctuality, delivery times may be subject to unforeseen delays such as severe weather or carrier disruptions.
  
  

4. Tracking Your Order
Peace of mind is important. Once your order has shipped, you will immediately receive a Shipping Confirmation Email containing your tracking number. You can use this number to monitor your shipment's progress 24/7.

5. Warehouse Pick-Up Service
Prefer to pick up your order? We welcome you to visit our warehouses! Important: Because our warehouses are active industrial sites, we have strict safety and appointment protocols.

• How to Schedule:

  1. Before You Buy: If you wish to waive the shipping fee, please email LMC@luxurymarblecraft.com before placing your order so we can adjust the invoice.

  2. Appointment Required: Pick-ups must be scheduled at least 2 business days in advance. Please specify your preferred date when contacting us.

  3. Pick-Up Hours: Monday – Friday, 11:00 AM – 3:00 PM (By appointment only).

• Late Pick-Up Policy: To keep our warehouse operations running smoothly, timely arrival is essential. Please note that a $30 daily storage fee will apply for each day the order remains uncollected beyond the scheduled pick-up date.

6. Shipping Costs
We are pleased to offer complimentary standard shipping on all orders within the contiguous United States. No surprise fees—just exceptional natural marble delivered to your door.

Fast Shipping from Our US Warehouses
We know you are excited to receive your order. That's why we stock our inventory locally in the USA. Your order will be shipped directly from our warehouses in California (CA) or Georgia (GA), depending on your location and stock availability.

• Carriers: We partner with trusted carriers like FedEx and premium LTL (Less-Than-Truckload) freight services to ensure safe delivery.

• Timeframe: Most orders arrive within 3-7 business days after processing.
  
  

1. Damaged or Defective Items: Our "Arrive Safe" Guarantee
We pack our marble with extreme care, but we understand that accidents can happen during transit.

• The Policy: If your item arrives damaged or broken, we will provide a Full Refund or send a Free Replacement immediately.

• How to Report: Please inspect your package upon arrival. If you notice any damage, email us at LMC@luxurymarblecraft.com within 7 days of delivery.

• Requirement: Please include clear photos of the damaged item and the packaging. We’ll handle the rest—no stress, no hassle.
  
  

2. Standard Returns (Change of Mind & Natural Variations)

We want you to love your purchase. However, if you decide the item isn't the right fit for your space, we accept returns under the specific conditions below.

Important Note on Natural Variations: At Luxury Marble Craft, authenticity is our promise. The photos you see on our website are real images taken directly at our factory, aimed at showing you the true character of the stone.

However, please remember that natural marble is a masterpiece created by the earth, not a machine. Variations in veining, background tone, and texture are celebrated characteristics that make natural stone unique. No two pieces are exactly alike. We hope you embrace these natural variations and enjoy owning a piece of the earth that is exclusively yours.

Please Note: Because these are inherent traits of natural stone, returns based on dissatisfaction with specific veining, color shades, or natural textures are classified as "Standard Returns." If you require absolute uniformity or cannot accept these natural variations, we kindly advise you to purchase with caution.

Return Conditions:

• Eligibility: Items must be returned in their original condition and packaging.

• Return Shipping: The customer is responsible for return shipping costs to our designated US facility.

• Restocking Fee: A 20% restocking fee will be deducted from your refund. This covers the labor cost of unboxing, inspecting, and repacking the heavy stone to ensure it's safe for the next customer.

• Process:

  1. Contact us at LMC@luxurymarblecraft.com to request a Return Authorization and the correct return address. (Note: Please do not send your purchase back without contacting us first.)

  2. Ship the item back using a trackable service.

  3. Once received and inspected (to confirm no damage), we will process your refund minus the 20% fee.
     
     

3. Refund Processing

• Inspection & Approval: Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

• Processing Time: If your return is approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within 5-10 business days (depending on your bank's processing time).

Late or Missing Refunds: If you haven’t received a refund after 10 business days, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at LMC@luxurymarblecraft.com.
   
   

4. Non-Refundable Items & Exceptions

Please note that the following situations are exempt from refunds:

• User-Caused Damage: Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.

• Final Sale Items: Only regular-priced items may be refunded. Unfortunately, items marked as "Final Sale" or "Clearance" cannot be refunded.

• Material & Finish: Crafted from natural marble in elegant gold and beige tones, with a polished surface that highlights the stones unique veining and luxurious appearance.
• Design & Functionality: Rectangular 12"x24" tiles with a classic European-inspired style, ideal for both floors and walls in residential or commercial spaces. Customization available for personalized projects.
• Dimensions & Assembly: Each tile measures 24"L x 12"W x 0.5"H, weighing 16.4 lbs. One box contains 4 pieces, total package weight is 68.34 lbs. No assembly required.